MakerCare Platinum Protection Plan (“MakerCare” or the “Plan”) for MakerBot Method, MakerBot Method Carbon Fiber Edition, and MakerBot Method X (the “Product”) is governed by these Terms and Conditions (the “Terms”) and constitutes the service contract (the “Contract”) between MakerBot Industries, LLC (“MakerBot”) and you (“Customer”). MakerCare is additional to the coverage provided by the limited warranty provided by MakerBot for defective parts. MakerBot provides a way for you to get the most from your 3D printer. By purchasing one of the MakerBot MakerCare Protection Plans customers can expect a fast and comprehensive level of support and service that is incomparable in the 3D printing industry.
- The Plan provides unlimited Live Chat, email, and phone support from MakerBot Support during Business Hours (defined below) with a response time of up to six (6) Business Hours (“Support”).
- The Plan provides replacement parts** and return shipping† due to normal wear and tear and accidental damage during the Coverage Period, repair of the Product by MakerBot, or a hot-swap.
- The Plan will cover the following non-consumable parts: motherboards, LCD displays and user interface components (buttons and dials), touchpads, power supplies, cables and wire harnesses, motors and mechanical components.