- 2-Years warranty: start from the day of delivery
- Cover hardware defects and accidental damage.
- Replacement of defective parts with minimizing the quality of his service level.
- Providing complete support through difference online ways include emails, live Chat and Phone Calls.
MakerCare Gold Protection Plan for SKETCH by MakerBot. This warranty starts on the day of delivery, covers your 3D printer for two years, and can be purchased at any time. This plan covers both hardware defects as well as accidental damage, just in case something goes wrong. In case something does happen, your claim can be conducted via email, phone, or live chat, providing you with multiple options that best works for you. The 1-day business priority response time ensures your problem is quickly attended to. Expedited replacement parts are sent to you as soon as possible, getting you back to printing your designs with minimal downtime.
- For MakerBot SKETCH 3D Printer
- Two Years from Date of Delivery
- Expedited replacement of defective parts, including accidental damage.
- Replacement of Defective Parts
- Service option: Phone, Email, Live Chat
- Support Response time: 1 Business Day - Priority
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors’ website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free, or limited time sale offers are not eligible
- The item must be in stock on the competitor’s website
- The competitor must be an online store, they may not have a retail location
- A price change due to a manufacturers price rule change is not included
- The website cannot be a discounter or auction website (i.e.; eBay, overstock, etc.)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
We are proud to offer free shipping all over the states without an order minimum. Just free! However parts and accessories may have some shipping charges.
We try to ship the fastest way possible however it may take from 4 to 12 business days to receive your goods.
We will send out an email to confirm that your order has been shipped, and we will provide a tracking number for you to know when your order is out for delivery.
We use all big shipping carriers including UPS FEDEX DHL and USPS. it depends on the cost effectiveness in each area.
If you have never received your order just drop us a message via email text or through chat on our website and we will refund you the money or send you the order once again.
Returns and exchanges
**Please see our refund policy for a full understanding on our Returns and exchange policy**
We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.
- Returns must be in brand new condition, with original packaging and proof of purchase.
- Returns must be initiated within 30 days of the original delivery date.
- Please do not send beck any item before contacting first our friendly customer service.
Once your return has been received, we’ll send an email to notify you that we’ve got your return, We will get back to you confirming the approval or rejection of your refund within 5 business days of receiving the returned item - please note returns can take some time to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days. If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.